FAQs

The following represents a compilation of our most frequently asked questions. If your question isn’t answered below submit your question online or check our A-Z Guide. We’ll try to provide the answer or refer you to an appropriate source of information.

Ticketing

If tickets to an event are not on sale yet, how can “StubHub.com”, “Ticketsnow.com”, etc., already have tickets for sale at inflated prices?

The BOK Center does not provide tickets to these companies. These sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers don’t buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.

What is the convenience fee? Do I have to pay it if I purchase tickets at the box office?

A convenience fee is a processing and manufacturing fee on tickets when purchased at outlets, over the phone or online. Only tickets purchased at the Arby’s Box Office will not have any additional fees.

Tickets to an event went on sale at 10:00am. I was online at 10:01 and the best available tickets were in the upper level, but 5 hours later I was able to get floor tickets. How does that happen? Can I exchange these for floor tickets?

Unfortunately, you cannot exchange tickets. When buying tickets, you must remember that everyone has access to the same tickets and these are available through every outlet, over the phone, and online. Sometimes a buyer does not complete the purchase transaction, and their seats are released back for others to buy.

I bought tickets to an event at your building, but I need a handicap accessible seat. Can I exchange my seat? Can my wife and son sit with me?

You cannot exchange your ticket in advance. When you arrive at the venue you may go to the Arby’s Box Office and request to be relocated to ADA seating. Standard policy is one handicap seat plus one guest. This opportunity depends on availability of the seats.

What age does my child have to be to require a ticket?

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call (918) 894-4200.

What is Will Call?

Will call is located at the Arby’s Box Office. If you purchase your tickets close to the date of the show, Tickets.com will put your tickets at the box office for you to pick up rather than mailing them. You will need identification and the credit card used to purchase the tickets

How can I find out if an event is sold out?

Visit www.bokcenter.com or www.ticketmaster.com. You may also call 918-894-4200.

I am planning to bring a large group to a BOK Center event. Can I get a group discount on tickets?

Specific shows/events allow groups discounts at the permission of the event organizer. The number that is considered to be a group varies on a show by show basis. If you are interested in a specific show, please contact our Group Sales Coordinator:
Connie Lytle
918.894.4264
clytle@smgtulsa.com

Can you email me information regarding upcoming BOK Center events?

For exclusive presales, discounts, and contests, sign up for our free e-newsletter. If you love concerts and live entertainment and want to be in the know… sign up for our free The Insider e-newsletter here.

  • Advance notices about events
  • Access to tickets before they go on sale to the general public
  • Special offers on tickets
  • Private contests and more

What forms of payment do you accept?

The Arby’s Box Office accepts cash, Visa, MasterCard, Discover and American Express credit cards. No checks accepted. To purchase tickets online or by phone you must use a Visa, MasterCard, Discover or American Express credit card.

Parking

Where is your handicap parking?

Patrons with disabilities may be dropped off on West 3rd Street between Denver Avenue and Frisco Avenue and enter through the Main Entrance. The BOK Center does not have any onsite parking. However, to view a map of the parking near the BOK Center, click HERE.

Where are ADA, Limo and Taxi drop-off and pick-up locations?

All patrons may be dropped off on West 3rd Street between Denver Avenue and Frisco Avenue and enter the Main Entrance. After each event, taxis will be lined up and waiting along Denver Avenue for patrons leaving the building.

How can I reserve ROCK & BUS shuttle?

Rock & Bus is working with the BOK Center to provide shuttles from cities around the venue. Luxury charter buses will bring you to the show right when the doors open so you can make the most of the concert. Enjoy the show and your bus will be waiting for you after the last encore. Reserve today and lock in your spot!

Visit http://bokcenter.rockandbus.com to make your reservation today.

Event-Related

Can I bring food or drinks into the arena?

Outside food or beverages of any kind (alcoholic beverages included) may not be brought into the BOK Center.

What time do doors open for each event?

For most events, doors open 90 minutes prior to start time. This may vary by event. For specific information, please call the BOK Center at 918-894-4200 or check the event specific page on www.bokcenter.com.

Are cameras allowed for the BOK Center events?

For most events, at the request of the artists and/or leagues, cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. The BOK Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events. The specific camera policy for an event can be found on the event page for that show.

Your sound system is too loud, or not loud enough. Can you tell your audio people to fix it?

The BOK Center does not control the sound system for events. The show provides their own equipment and handles the sound level.

Where is the Lost and Found located at BOK Center?

During an event, you may inquire about lost or found items at any Guest Relations location. For inquiries following an event, please call 918.894.4200 during normal business hours.

What security is in place to ensure my family’s safety?

BOK Center staffs both private security and off-duty Tulsa police officers to provide security before, during and after events. Depending on the current Homeland Security National Threat Advisory, the BOK Center will base event Security upon that level along with the Performers Security Rider.

Can I smoke at BOK Center?

In accordance with Tulsa City ordinances, smoking is prohibited in all public areas at the BOK Center including the arena and concourses. A smoking area has been provided outside, east of the box office and across from section 119.

Where can I buy BOK Center merchandise?

The BOK Center does not sell merchandise with the arena logo at this time. Numerous merchandise or novelty booths are available during events for specific show merchandise

May I re-enter BOK Center once I have left?

For your safety, once a person exits the BOK Center, re-entry is strictly prohibited.

Are there any items that are prohibited at BOK Center?

Prohibited Items: We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Audio/Video recorders, professional cameras, tripods
  • Cans, bottles, coolers or other similar containers
  • Fireworks
  • Flags/Signs with poles
  • Laser pens/pointers of any type
  • Noisemakers such as air horns
  • Outside food or drinks
  • Oversized bags, backpacks, duffel bags or diaper bags
  • Pepper spray/Mace
  • Weapons of any type, including chains, knives, firearms and spiked jewelry
  • Any other item deemed unacceptable by event/building management.

Is tailgating or overnight parking allowed?

No

What kind of alcohol is served at BOK Center?

Beer and liquor are available for purchase by patrons 21 years of age and older. Liquor/mixed drinks may not be taken back to your seats unless you are on the ONEOK Premium Level or inside the Club Seats.

Miscellaneous

Can I host a business meeting or special event at BOK Center?

Corporate/private gatherings are available for 10 to 20,000 patrons. Catering and event planning services are also available. Please call 918.894.4200 for more information.

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