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Full Time IT Support Technician – R1005702

Posted on: March 3, 2023


ASM Tulsa


Position Summary

Under general supervision of the IT Manager, plan, schedule and monitor all computer and phone programs for the facilities.

Essential Duties & Responsibilities

  • Determine the priorities of event coordination to facilitate computing, internet, and phone needs of the clients.
  • Oversee and provide cause for proper control and care of computer and phone inventories of supplies, spare parts, shop tools and equipment. Oversee and provide cause for proper maintenance shop(s) conditions to be maintained in safe working conditions, safe working procedures, and in a clean and orderly work environment.
  • Develop, implement, document, and maintain effective facility maintenance policies, procedures, and programs. To include P.M. on all computer software and hardware, and all phone systems.
  • Provide customer service excellence.
  • Required to speak and understand basic English well enough to converse with customers, supervisors, and employees.
  • Maintain a professional work ethic
  • Make sure all IT storerooms are clean, organized, and secure

This position requires the ability to work flexible, sometimes long hours which include nights, weekends, and holidays.

  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • High School or GED Certificate graduate.
  • Two-year degree or certificate of completion in any or all the fields of computer and phone systems preferred but not required.
  • Two years related experience and/or training — or an equivalent combination of education and experience.


Certificates. Licenses. Registrations

  • None

Skills and Abilities

  • Demonstrable proper knowledge and use of best practices, techniques, equipment, and tools used in technical implementations and maintenance.
  • Demonstrable proper knowledge and technique in the use of IT equipment used by ASM Tulsa.
  • Possess knowledge and experience in operational procedures, facility capabilities, industry terminology, event related services and technical requirements for the types of events anticipated at the facility.
  • Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
  • Maintain an effective working relationship with clients, employees, exhibitors, patron, and others encountered in the course of employment.
  • Read and comprehend blueprints, drawings, and other related materials.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Highly motivated, self-directed, personable, positive, and hard working.
  • Detailed oriented and able to perform independently with minimal supervision.
  • Ability to undertake and complete multiple tasks.
  • Maintain an effective working relationship with clients, employees, exhibitors, patron, and others encountered in the course of employment.
  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Be licensed and insured to operate a motor vehicle in the United States. Remain flexible and adjust to situations as they occur.

Computer Skills                                                                                                                                                                          :

  • Operate a personal computer using Windows, Office, and other standard computer equipment. . feel carputer like lilies pet-non-Windows. should Office he able to do maze than operate
  • Knowledgeable in Win10 and MacOS operating systems
  • Proficient in troubleshooting a range of devices including PC’s, printers, IP phones & mobile devices
  • Ability to update and upgrade equipment as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed for events.
  • Physical ability to perform tasks that may require prolonged standing, sitting, climbing and other activities necessary to perform job duties. Ability to lift and/or move up to 50 pounds.
  • This position requires stooping, lifting, and substantial walking. Must be able to stand or sit for long periods of time.
  • Ability to work in both inside and outside environmental conditions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.


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